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Reorder Requests

PubCounter helps you manage publication reorder requests from initial submission through delivery.

Creating a Reorder Request

Section titled “Creating a Reorder Request”

  1. Navigate to Reorders

    From the main navigation, go to the Reorders section.

  2. Click “New Request”

    Start a new reorder request.

  3. Select publications

    Choose the publications you need to reorder. You can select multiple items for a single request.

  4. Enter quantities

    For each publication, enter the quantity you need.

  5. Add notes (optional)

    Include any relevant notes, such as urgency or special instructions.

  6. Submit request

    Click “Submit” to create the reorder request.

Request Status Workflow

Section titled “Request Status Workflow”

Reorder requests follow this workflow:

Pending → Approved → Ordered → Received
    ↘           ↘
     Rejected   Cancelled
StatusDescription
PendingRequest submitted, awaiting admin review
ApprovedAdmin has approved the request
OrderedOrder has been placed with the branch
RejectedRequest was rejected (with reason)
ReceivedPublications have been received
CancelledRequest was cancelled by user or admin

Tracking Your Requests

Section titled “Tracking Your Requests”

From the Reorders page, you can:

  • View all requests - See your current and past requests
  • Filter by status - Show only pending, approved, or completed
  • View details - Click a request to see full details and history

Modifying Requests

Section titled “Modifying Requests”

Editing Quantities

Section titled “Editing Quantities”

You can modify quantities on pending or approved requests:

  1. Open the request details
  2. Click “Edit Quantity” on the publication
  3. Enter the new quantity
  4. Save changes

Cancelling Requests

Section titled “Cancelling Requests”

To cancel a pending or approved request:

  1. Open the request details
  2. Click “Cancel Request”
  3. Confirm the cancellation

Notifications

Section titled “Notifications”

If your Kingdom Hall has Discord notifications enabled, you’ll receive updates when:

  • Your request is approved or rejected
  • The order is placed
  • Publications are received

Best Practices

Section titled “Best Practices”

When to Reorder

Section titled “When to Reorder”
  • Don’t wait until empty - Reorder when stock gets low
  • Consider delivery time - Branch orders may take time
  • Plan for special campaigns - Anticipate increased demand

Quantity Guidelines

Section titled “Quantity Guidelines”
  • Check recent usage - Review how many were distributed recently
  • Consider seasonality - Memorial, conventions, etc.
  • Avoid overordering - Storage space is limited

Viewing Reorder History

Section titled “Viewing Reorder History”

The Reorders page shows:

  • Active requests - Current open requests
  • Completed requests - Past orders marked as received
  • Rejected requests - Requests that weren’t approved

Use the date filters to find older requests.

Troubleshooting

Section titled “Troubleshooting”

Request not appearing

Section titled “Request not appearing”
  • Refresh the page
  • Check your internet connection
  • Ensure you have permission to create reorders

Can’t modify request

Section titled “Can’t modify request”
  • Only pending and approved requests can be modified
  • Ordered and received requests are locked
  • Contact your admin if changes are needed

Request was rejected

Section titled “Request was rejected”
  • Check the rejection reason in the request details
  • Discuss with your admin if you believe it should be approved
  • Submit a new request with corrections if needed

Next Steps

Section titled “Next Steps”